spa policies
APPOINTMENT INFORMATION
Cancellation Policy
If you are unable to make your appointment, please let us know as soon as possible. This will give your technician an opportunity to make appropriate changes to his or her schedule.
We require at least twenty-four hours notice to cancel any appointment. A credit card number is needed to hold your reservation. Please note that once an appointment is booked--unless we hear otherwise--we'll expect you to be there. A 50% service fee will be charged to your credit card for cancellations with less than twenty-four hours notice.
Please let us know if you are running late. It is our intention to give you the best service possible during your scheduled appointment time. If you are running more than 15 minutes late, we will do our best to accommodate you, however, understand that it may be necessary to reschedule and charge accordingly.
Lost Item Policy
Please come to spa services without wearing jewerly. Skin by ZANA is not responsible for lost items. If any items are left behind we will contact you immediatly upon discovering any items left behind.
Return Policy
We hope you love every purchase you make at Skin by ZANA. Should you be less than satisfied, products can be returned if unused. Any service package purchased may be exchanges for in-spa credit only.
Service Satisfaction
Client satisfaction is our main goal. We require that any unsatisfied customer notify us of your complaint within 48 hours of service. Once the complaint is documented and reviewed by Management, a decision will be made to ensure customer satisfaction. Management reserves the right to determine what resolution will be given and client will be notified of decision within 72 hours of complaint received.
Questions?
Contact us!